IT Operations Built for Plants and Warehouses Where Line-Down Is a Revenue Event.
A manufacturer or distributor is not a generic office network. It's a production environment where revenue flows through your ERP, MES and WMS, shop-floor controls, and shipping systems — IT and OT converged on one site — and most providers manage it like email and spreadsheets, then bill you faster when the line stops.
Security-Controlled IT Operations · built for manufacturing & distribution
Production and the Office Share a Network. That's the Risk.
When ransomware hits, the cost isn't a help ticket — it's a stopped line and a warehouse that can't ship. The question isn't how fast someone answers the phone. It's whether production and office systems were segmented so one infected PC can't take down the floor.
When a phishing email lands impersonating a supplier invoice or a freight payment change, the question isn't whether antivirus was installed. It's whether email threat defense was tuned and payment changes get verified out-of-band.
When the ERP or WMS database fails the week of a big shipment, the question isn't whether a backup exists. It's whether it was ever actually test-restored.
Ticket queues don't prevent any of this. Enforced safeguards do.
Most MSPs run a ticket queue. We operate a controlled environment.
Six Pillars. One Controlled Environment.
The same six pillars we enforce in every environment we operate — applied to how a plant and warehouse actually work, across both IT and the OT systems on the floor.
Identity Control
MFA enforced across office accounts and the credentials that reach ERP and OT. Administrative privilege reduction. An end to shared shop-floor logins. Conditional Access on M365 and business systems, and same-day deactivation when a worker leaves.
Email Threat Defense
Enterprise email security tuned against the threats operations actually see: supplier and freight invoice impersonation, purchase-order and payment-change fraud, and credential phishing. Continuous policy tuning — not the defaults that shipped with the license.
Detection & Response
24×7 Managed Detection and Response on endpoints, servers, and the IT/OT boundary. Real containment when a workstation is compromised on second shift — not an alert forwarded to an empty inbox.
Patch & Vulnerability Enforcement
OS and third-party patching across ERP, WMS, and office systems — scheduled around production, not through it. Legacy and unpatchable PLC, HMI, and machine operating systems identified and risk-segmented, not ignored.
Data Protection
Backup verification built for what a plant can't lose: ERP, MES, and WMS databases, CAD and production records, and shipping data. Periodic test restores of actual data, documented. Disaster recovery planning aimed at production and shipping continuity.
Safeguards Oversight
Quarterly safeguards review with leadership. Framework-aligned documentation (CIS / NIST / CMMC-readiness) that answers customer and supply-chain security questionnaires — instead of scrambling every time a buyer sends one.
Support is included. Control is the product.
Your Operation Probably Needs Security-Controlled IT If:
- Plant-floor controls, office PCs, and guest Wi-Fi all share one flat network. They shouldn't.
- Your ERP or WMS backups have never been test-restored.
- A supplier or freight invoice was paid into the wrong account in the last 18 months. (Classic BEC.)
- A customer sent a supply-chain security questionnaire and the honest answer was "sort of."
- Machines run unsupported, unpatched operating systems with no segmentation around them.
- The shop floor uses shared logins, and MFA is "mostly" deployed.
- A worker left months ago and their accounts are still active.
- You sell into defense or aerospace supply chains and CMMC questions are starting to show up.
What the First 90 Days Actually Produce.
By the end of onboarding and the first quarter:
- MFA and Conditional Access enforced across all staff and M365 / ERP / business-system accounts
- IT/OT network segmentation separating plant-floor controls, office systems, and guest Wi-Fi
- Administrative privilege reduction and an end to shared shop-floor logins
- 24×7 Managed Detection and Response live on every workstation and server
- Patch baseline established and enforced, with legacy machine and PLC systems identified and risk-segmented
- Email threat defense tuned against supplier/freight invoice fraud and payment-change requests
- Out-of-band verification procedure for vendor payment and banking changes
- Backup verification with documented test restores of ERP, WMS, and production data — not just a green checkmark
- Disaster recovery plan written against a line-down or shipping-system failure scenario
- Offboarding procedure that deactivates every account the day someone leaves
- Documented safeguards summary ready for customer and supply-chain security questionnaires
- Quarterly safeguards review with leadership — what's enforced, what changed, what's next
Every item above is documented. If a customer, auditor, or supply-chain partner asks for evidence, you have it.
Ask Your Current Provider Four Questions.
Before you renew that MSP contract, ask four questions:
What is enforced in our environment when no ticket is open?
When was the last documented test restore of our ERP and production data — and can we see the report?
Are plant-floor controls and the office network separated — or is it one flat network?
What happens in the first 30 minutes after ransomware fires on a workstation on second shift?
A ticket-driven provider can't answer these — because the model was never built to. Ours was.
Manufacturers and distributors don't need faster tickets. They need a controlled environment. Security-Controlled IT Operations means your environment is run through enforced safeguards: identity control, email threat defense, 24×7 detection and response, patch enforcement, proven backups, and documented oversight — the six pillars, operated as one program across IT and OT.
Designed by Total 360 Security. Operated by Total 360 Technology. One accountable operator for the infrastructure your production and your shipments depend on.
Schedule a 30-Minute Security Discussion.
No deck. No pitch. If a controlled environment isn't the right model for your operation, we'll say so on the call.
Schedule a Security Discussion →